The Importance of Tenant Experience: Our Tried-and-True Strategies at Martin Selig Real Estate

At Martin Selig Real Estate, we’re passionate about providing exceptional commercial spaces and building long-term relationships with our tenants. We understand that finding the right space for your business is crucial, but equally important is finding a landlord that values your tenancy and strives to create a positive tenant experience. That’s where our effective tenant retention strategies come in.

The Importance of Tenant Experience

At MSRE, we believe that tenant retention is crucial not only for our business but also for our tenants. Maintaining a stable tenant base benefits our tenants by creating a sense of community and fostering a positive working environment. It helps our tenants build lasting relationships with other businesses in the area, which can lead to increased opportunities and collaborations. Additionally, retaining our tenants help us maintain affordable rents and invest in property improvements. Overall, creating a positive tenant experience is a win-win situation for both our business and our tenants.

The MSRE Strategy:

Communication: At MSRE, we prioritize open and effective communication with our tenants. We understand that regular communication is essential for maintaining positive relationships and addressing any concerns or issues promptly. Through our tenant portal, we ensure that all building announcements and tenant requests are communicated effectively and in a timely manner.

Responsiveness: When our tenants have an issue or a request, we respond quickly and efficiently. We believe that a fast response time shows our tenants that we value their needs and that their satisfaction is a top priority. At MSRE, no call goes unanswered for more than 24 hours, meaning tenants have a quick and efficient line of communication whenever a question arises or assistance is needed.

Routine Tenant Feedback: Not only do we pride ourselves on effective communication, but we also create space for tenant feedback through routine surveys, tenant check-ins with our leasing team, and hands-on assistance from our building managers and operations team. We encourage our tenants to provide feedback and suggestions, and we make ourselves available to listen and respond. By collecting feedback, MSRE is able to continuously evolve and improve our services to create a best-in-class tenant experience.

Tenant Appreciation: Our tenants are the foundation of our business, and we show our appreciation for their loyalty in various ways. We offer routine programs such as complimentary coffee bars, fitness classes, community events, and more. These activities help build community and foster a sense of belonging for our tenants. When you sign a lease with us, you become part of the MSRE family – complete with all the perks.

At Martin Selig Real Estate, we understand that finding the right commercial space is crucial for the success of your business. That’s why we go above and beyond to provide a best-in-class tenant experience. When you sign a lease with us, you’re not just getting a space – you’re becoming part of a community that values your business and strives to help it thrive. 

Learn more about how you can join our community today.